Terms of Service

This is an agreement between Jitech LLC (a Virginia limited liability company), referred to as “we” or “us,” and the organization that opens an account, referred to as “you.” By creating an account, accepting an invitation to an existing account, or using the service, you accept these terms. If you are accepting on behalf of a business, you represent that you are authorized to bind it.

The Privacy Policy and the Calling Compliance page are part of this agreement.

• You are responsible for everything done under your account, including by team members you invite and by anyone using credentials you failed to protect.
• Keep credentials confidential and tell us promptly at support@voicesyncconnect.com if you suspect unauthorized access.
• Account administrators control who has access and at what role. Remove access promptly when someone leaves.
• You must be at least 18 and use the service for business purposes only.

You own the data you put into the service and the records the service generates for you: your calling lists, call records, recordings, transcripts, and lead pipeline. We claim no ownership of it.

You grant us a limited licence to host, process, transmit, and display that data solely to operate the service for you, to provide support, to keep the service secure, and to meet our own legal obligations. We do not use your call recordings, transcripts, or calling lists to train general-purpose AI models.

You represent that you have the right to provide us with all data you upload, including the personal information of the consumers on your calling lists, and that our processing of it on your instructions will not breach any law or any agreement you have with those consumers or with a data supplier.

You may not use the service to:

• Place calls to anyone who has not given the consent the law requires for such a call.
• Place calls to numbers on the National Do Not Call Registry, an applicable state registry, or your own suppression list, absent a valid and documented exemption.
• Call outside the hours permitted where the called person is located.
• Transmit inaccurate caller ID, spoof a number you do not control, or rotate numbers to evade call blocking or carrier analytics.
• Record or transcribe a call without giving the notice and obtaining the consent that the applicable state law requires.
• Misrepresent the identity of the business responsible for a call, or conceal that the caller is an automated system where disclosure is required.
• Impersonate any person or organization, or configure an agent to claim credentials, licences, or affiliations it does not hold.
• Conduct fraud, deceptive marketing, harassment, or any scheme prohibited by the Telemarketing Sales Rule.
• Place calls in a regulated field, including but not limited to healthcare, lending, insurance, and debt collection, without meeting that field's own requirements.
• Reverse engineer, resell, or provide the service to a third party as your own without a written reseller agreement.
• Circumvent the platform's rate limits, calling windows, or other technical controls.

You may upload only an Approved Calling List. A list is approved only if, for every number on it, your organization holds the consumer's prior express written consent to be contacted at that number by an automated or artificial-voice system operated by or for your organization.

Uploading a calling list makes that representation to us, on behalf of your organization, for every number in the file. We may also require a named user to confirm it in the product, and may record who confirmed, when, and to what wording. Either way the representation is contractual. It does not replace the underlying consent evidence, which you must obtain, retain for at least five years, and produce on request by us, by a regulator, or in litigation.

You are the seller and the telemarketer for every call you originate. The obligations set out on the Calling Compliance page are yours, and they are incorporated into this agreement. In particular you must:

• Maintain your own National Do Not Call Registry account and Subscription Account Number, and any state registrations required where you call.
• Scrub against a registry version no more than 31 days old before each campaign run.
• Honor every do-not-call and opt-out request, immediately.
• Identify your legal business name and a working callback number on every call, and provide an automated opt-out mechanism.
• Announce recording and obtain consent before any call is recorded or transcribed.
• Hold and maintain every professional licence your calls require, including real estate licensure, in every state you call into.
• Retain the records that FTC rules require to be kept for five years.

Our technical guardrails, including the calling-window enforcement in the campaign scheduler, are provided to help you. They are not a compliance program, they do not verify your consent evidence, and relying on them alone is not a defense.

The AI agent generates speech automatically and will sometimes produce inaccurate or unintended output. You are responsible for what your agent says. Configure, test, and monitor it, and review its scripts before launching a campaign.

The agent must not perform activities reserved to a licensed professional. In real estate that includes negotiating price or terms, advising on offers or contracts, interpreting contract provisions, and making representations about value or condition. Configure the agent to hand off to a licensed human as soon as a conversation becomes transactional.

Call classification, summaries, and analytics are automated estimates. Do not rely on them as the sole basis for a legal, financial, or compliance decision.

We may suspend or limit outbound calling, or terminate an account, where we reasonably believe that calls are being placed without required consent, outside permitted hours, in disregard of suppression requests, or otherwise in breach of section 4 or 5; where we are required to by law or by a provider; or where an account threatens the security or integrity of the service.

Where circumstances allow we will give notice and an opportunity to cure, but conduct that exposes consumers or us to immediate legal risk may be stopped first and discussed after. You may close your account at any time. Request a copy of your records from support@voicesyncconnect.com before you do: retention obligations continue to apply to records we hold, but access ends with the account.

Fees, billing frequency, and any usage-based charges are those set out in your order or subscription plan. Fees are payable in advance and are non-refundable except where required by law. We may change pricing on notice effective at your next renewal. You are separately responsible for charges from your own telephony and voice-agent providers.

The service is provided “as is” and “as available.” To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error free, that every call will connect, or that AI-generated output will be accurate.

You will defend, indemnify, and hold us harmless from any claim, demand, regulatory action, fine, loss, or expense, including reasonable legal fees, arising out of or relating to:

• Calls placed through your account, including their content, timing, and recipients.
• Your breach of the calling list rules, including any claim that a person on a list you uploaded had not given the required consent.
• Any claim under the TCPA, the Telemarketing Sales Rule, a state telemarketing statute, a state call-recording or wiretapping statute, or a state privacy law relating to your use of the service.
• Your breach of these terms or of applicable law, including licensing requirements.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Our total aggregate liability arising out of or relating to this agreement will not exceed the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to your indemnification obligations under section 11, to amounts you owe us, or to any liability that cannot be limited by law.

This agreement is governed by the laws of the State of Virginia, without regard to its conflict of laws rules. The state and federal courts located in Virginia have exclusive jurisdiction, and both parties consent to venue there.

We may update these terms. We will post the updated version with a new date and, for material changes, notify account administrators before the change takes effect. Continuing to use the service after the effective date means you accept the updated terms.

Jitech LLC
1530 Wilson Blvd # 650, Arlington, VA 22209
Legal: legal@voicesyncconnect.com
Support: support@voicesyncconnect.com